Return & Refund Policy
30-Day Satisfaction Guarantee & Return Policy
Effective Date: [INSERT DATE]
At MOLESCARCURE®, we want you to feel confident when trying our skin-care products. If your purchase is not right for you, our team is here to help.
30-Day Satisfaction Guarantee
Eligible purchases are covered by our 30-Day Satisfaction Guarantee, beginning on the date your order is marked as delivered.
If you are not satisfied with your first purchase, contact us at support@molescarcure.com within 30 calendar days of delivery.
For qualifying first-time orders, one opened unit may be considered under our Satisfaction Guarantee.
For multi-unit or bundle purchases, any additional units being returned must remain unopened, unused, and in their original packaging.
This allows customers to reasonably try the product while helping us maintain appropriate hygiene and product-safety standards.
How to Request a Return
Before sending any product back, please contact:
Please include:
Your order number
The email address used for the order
The product you would like to return
A brief reason for your request
Photos, if the product arrived damaged or incorrect
Our customer care team will provide return instructions when your request is approved.
Products returned without prior authorization may not be eligible for a refund.
Return Eligibility
A return request must be submitted within 30 days of confirmed delivery.
Eligible returns may include:
An eligible first opened unit covered by the Satisfaction Guarantee
Unopened products in their original condition
Incorrect products received
Products damaged during shipment
Products with a verified manufacturing or packaging defect
We cannot accept returns for products that have been:
Substantially or completely used
Intentionally altered or damaged
Transferred into another container
Purchased from an unauthorized third-party seller
Returned outside the applicable return period
For hygiene reasons, returned cosmetic products are never resold as new merchandise.
Bundles & Multi-Unit Orders
Bundle pricing is based on the quantity purchased.
If one unit from a bundle has been opened under the Satisfaction Guarantee, remaining units must generally be unopened and returned in their original condition to qualify for a bundle refund.
Refund calculations may reflect the promotional pricing actually paid for the items retained and returned.
Free promotional gifts are not eligible for cash refunds and may need to be returned when the associated qualifying purchase is refunded.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, leaking, or incorrect, please contact us as soon as reasonably possible after delivery.
Include clear photos of:
The affected product
The external packaging
The shipping label
The lot or batch number, if visible
After reviewing the issue, we may provide a replacement, reshipment, store credit, or refund as appropriate.
Customers will not be charged return shipping for products confirmed to be damaged, defective, or incorrectly shipped.
Return Shipping
For discretionary returns that are not caused by an error or product defect, return shipping costs are the responsibility of the customer unless otherwise stated by our customer service team.
Original shipping fees, expedited shipping fees, customs charges, duties, and other delivery-related charges are generally non-refundable except where required by applicable law or where the return results from our error.
Refund Processing
Once an approved return has been received and reviewed, eligible refunds will be issued to the original payment method.
Please allow approximately 5–10 business days after refund processing for the credit to appear, depending on your bank or payment provider.
Processing times controlled by banks, credit card companies, PayPal, or other payment providers may vary.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible.
We will make reasonable efforts to assist, but orders that have already entered fulfillment or have been shipped cannot always be cancelled.
Once shipped, the standard return process applies.
Refused or Undeliverable Packages
Customers are responsible for providing an accurate and complete shipping address.
If an order is returned because of an incorrect address, repeated delivery failure, refusal of delivery, or failure to collect the parcel, original shipping charges and any carrier-imposed return fees may be deducted from the refund where permitted.
Limitations of the Satisfaction Guarantee
To help prevent misuse, the opened-product Satisfaction Guarantee may be limited to:
One qualifying first-order claim per customer or household within a 12-month period.
MOLESCARCURE® reserves the right to deny claims involving suspected fraud, repeated abuse of the policy, altered products, empty containers, or purchases not made through an authorized MOLESCARCURE® sales channel.
This limitation does not affect rights that cannot legally be excluded under applicable consumer-protection law.
Contact Us
For all return, refund, product, and order questions:
MOLESCARCURE® Customer Care
Email: support@molescarcure.com
Website: molescarcure.com
Please do not ship a return until you have received return instructions from our customer care team.